Privacy Policy

Gardeners Lea Bridge Privacy Policy

This Privacy Policy explains how Gardeners Lea Bridge collects, uses, stores, and protects personal data relating to customers and prospective customers within our service area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws. By using our gardening and related services, you acknowledge that you have read and understood this Privacy Policy.

Scope and Data Controller

This Privacy Policy applies to all Gardeners Lea Bridge customers and prospective customers within our service area, including individuals who contact us for quotations, make bookings, receive on-site services, or otherwise engage with us in relation to our gardening services.

For the purposes of applicable data protection laws, Gardeners Lea Bridge is the data controller of the personal data described in this Privacy Policy. We determine the purposes and means of processing your personal information in connection with our services.

Types of Personal Data We Collect

We collect and process different categories of personal data, depending on how you interact with us. This may include the following information:

Identification and contact details: name, postal address, service address, and general location within our service area.

Communication details: any information you choose to provide when you contact us, request a quote, make a booking, or send feedback or queries.

Service and contract information: details of the gardening services you request or receive, date and time of appointments, service preferences, and details of your property relevant to the provision of our services.

Billing and payment information: information required to issue invoices and record payments, such as billing address and payment records. We do not store full payment card details when payment is processed through secure third-party providers.

Technical and usage data: limited technical information about how you interact with our online presence, such as basic device or browser details and pages viewed, where applicable. This is used only to support the operation and improvement of our services.

Marketing preferences: your choices about receiving information or offers related to Gardeners Lea Bridge.

How We Collect Your Data

We collect personal data from you directly when you contact us, request a quote, make a booking, enter into an agreement for services, or communicate with us in any way in relation to our services.

We may also collect data automatically when you visit any online pages we operate, for example basic technical data used to maintain and improve our online presence.

In limited cases, we may receive information from third parties, such as payment processors who confirm that a payment has been made, or platforms where you make a service request that is then passed to us.

Lawful Basis for Processing

We process your personal data only when we have a lawful basis under data protection law. Depending on the specific activity, this may include one or more of the following:

Performance of a contract: We process your personal data to provide our gardening services, respond to your requests, issue quotations, manage bookings, perform gardening work at your property, and handle invoicing and payments.

Compliance with legal obligations: We may process your data where necessary to comply with legal and regulatory requirements, such as maintaining tax and accounting records.

Legitimate interests: We may process your data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This can include managing our relationship with you, improving services, handling queries and complaints, and safeguarding our business and property.

Consent: In some situations, we rely on your consent, for example when you choose to receive certain marketing communications. When we rely on consent, you can withdraw it at any time, and we will stop processing your data for that purpose.

How We Use Your Personal Data

We use the personal data we collect for the following purposes:

To provide and manage gardening services, including arranging visits, carrying out work at your property, and tailoring services to your needs.

To communicate with you, respond to questions, provide quotations, updates and service-related information, and manage any changes or cancellations.

To administer billing and payments, maintain financial and tax records, and manage any disputes or queries regarding payments.

To improve our services and operations, including quality control, training, and planning our resources in the local area.

To send you marketing communications about services or offers that may be relevant to you, where permitted by law and where you have not opted out.

To protect our legal rights, prevent fraud or misuse, and comply with legal obligations.

Data Sharing and Processors

We may share your personal data with selected third parties where necessary to operate our business and deliver services. These third parties act as data processors or, in some cases, as separate controllers, and are required to handle your data lawfully and securely.

Data processors may include the following types of service providers:

Payment and invoicing services that help us process payments securely and manage our accounts.

IT and hosting providers that support the operation, security, and maintenance of our digital systems and data storage.

Administrative and professional service providers such as accountants or other advisers who assist us in running our business and fulfilling legal obligations.

Where we use third-party processors, we ensure that appropriate data processing agreements are in place, requiring them to use your data only on our instructions and to apply suitable safeguards.

We do not sell your personal data to third parties.

International Data Transfers

Where any of our service providers are located outside the United Kingdom or the European Economic Area, and your personal data is transferred internationally, we will ensure that appropriate safeguards are in place to protect your data, such as standard contractual clauses or other lawful mechanisms recognized under data protection law.

Data Retention

We keep your personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.

In general, we retain service and billing information for the duration of our relationship with you and for a reasonable period afterwards, typically up to several years, to address any queries, disputes, or legal obligations such as tax and accounting requirements.

Where data is held based on your consent, such as for certain marketing activities, we will keep it until you withdraw your consent or until it is no longer needed for that purpose, whichever is earlier.

After the applicable retention period has expired, personal data will be securely deleted or anonymised.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures are designed with regard to the nature of the data and the risks associated with processing it.

While we take reasonable steps to safeguard your personal data, no system or transmission can be guaranteed to be completely secure. You should take care when sharing information with us and notify us promptly if you suspect any misuse of your personal data in connection with our services.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions. These may include:

Right of access: You can request confirmation of whether we process your personal data and, if so, obtain a copy of that data and certain related information.

Right to rectification: You can ask us to correct inaccurate or incomplete personal data that we hold about you.

Right to erasure: In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing.

Right to restriction of processing: You can ask us to restrict the processing of your personal data in certain situations, such as while we are verifying its accuracy or the basis for processing.

Right to data portability: In some cases, you may request that we provide your personal data in a structured, commonly used and machine-readable format, and that we transmit it to another controller where this is technically feasible and lawful.

Right to object: You can object to our processing of your personal data where it is based on legitimate interests or for direct marketing. We will respect your objection unless we have compelling legitimate grounds to continue processing that override your interests and rights, or where processing is required by law.

Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. This will not affect the lawfulness of processing that took place before consent was withdrawn.

You also have the right to lodge a complaint with a supervisory authority if you believe that your data protection rights have been infringed.

Marketing Preferences

We may use your contact details to send you information about services, offers, or updates that may be relevant to you as a customer in our service area, where permitted by law. You can opt out of receiving such communications at any time by following any unsubscribe instruction provided or by contacting us using your usual communication channel with Gardeners Lea Bridge.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data processing practices. When we make changes, we will revise the date of the update and, where appropriate, take steps to inform you of significant changes. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.