Terms And Conditions

Gardeners Lea Bridge Service Terms and Conditions

These Terms and Conditions govern the provision of gardening and related services by Gardeners Lea Bridge to residential and commercial customers within its service area in the United Kingdom. By making a booking, accepting a quotation or allowing work to commence, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions the following expressions have the meanings set out below.

Customer means the individual, business or organisation requesting the services of Gardeners Lea Bridge.

Company means Gardeners Lea Bridge, the gardening service provider.

Services means all gardening, garden maintenance, landscaping preparation, clearance, minor outdoor repair and related services supplied by the Company.

Service Area means the locations in which the Company operates within the United Kingdom, including Lea Bridge and nearby districts.

Visit means any single attendance at the property by the Company to perform Services.

2. Scope of Services

The Company provides a range of gardening and outdoor maintenance services, which may include lawn mowing, hedge trimming, pruning, planting, weeding, garden tidying, garden clearance, soil preparation, seasonal maintenance and related tasks as agreed with the Customer.

The exact scope of Services for each Visit will be agreed in advance based on the Customers instructions, the quotation and any subsequent written confirmation. Any work not expressly included in the agreed scope may be treated as additional work and may incur extra charges.

3. Booking Process

3.1 Initial enquiry

Customers may request Services by making an enquiry and providing details about the property, the type of work required, and any access or timing restrictions. The Company may request photographs or a site visit to assess the work.

3.2 Quotations

The Company will usually provide a quotation based on the information supplied by the Customer. Quotations are given in good faith but are estimates only where the full extent of the work cannot be clearly determined in advance. If on arrival the work proves to be substantially more extensive or time consuming than originally described, the Company reserves the right to revise the quotation before proceeding.

3.3 Acceptance of booking

A booking is considered confirmed when the Customer has accepted the quotation or price indication and the Company has provided a date or time window for the Visit. Acceptance may be given verbally or in writing. The Company reserves the right to refuse or cancel a booking at its reasonable discretion.

3.4 Access and information

The Customer must ensure that the Company has clear and safe access to the garden or outdoor area at the agreed time. The Customer must inform the Company in advance of any relevant information that may affect the Services, including locked gates, restricted parking, shared access, pets on the premises, hazards, ponds, unstable structures or previous chemical treatments.

4. Service Times and Attendance

The Company will use reasonable efforts to attend the property on the agreed date and within any agreed time window. However, all timings are approximate and may be affected by traffic, weather, emergencies or other circumstances beyond the Companys control.

If the Company expects a significant delay or needs to reschedule due to weather or operational reasons, it will seek to inform the Customer as soon as reasonably practicable and arrange an alternative Visit time.

5. Customer Obligations

The Customer agrees to

Provide accurate information about the property and the work required.

Ensure that access is available at the agreed time and that any gates or garages are unlocked.

Keep children, pets and other persons away from areas where work is being undertaken for safety reasons.

Inform the Company of any known risks, such as concealed cables, pipes, uneven surfaces, or use of pesticides or weedkillers.

Comply with any reasonable instructions issued by the Company during the performance of the Services.

6. Payment Terms

6.1 Prices

Prices will be confirmed in a quotation or agreed verbally where appropriate. Prices may be based on hourly rates, a fixed fee per Visit, or a fixed fee per project. All prices are in pounds sterling and include any applicable taxes unless otherwise stated.

6.2 Payment methods

Payment is due on completion of each Visit or in accordance with any separate written agreement. The Company may accept various payment methods such as bank transfer or card payments, subject to availability and confirmation at the time of booking.

6.3 Late payment

If the Customer fails to make payment on the due date, the Company reserves the right to charge reasonable late payment fees or interest in line with applicable UK legislation. The Company may also suspend further Services or cancel future Visits until outstanding amounts are settled.

6.4 Deposits and staged payments

For larger or ongoing projects, the Company may require a deposit or staged payments to cover materials, equipment hire or extended labour. Details will be set out in the quotation. Deposits are generally non-refundable except where the Company cancels the work for reasons within its control.

7. Cancellations and Amendments

7.1 Cancellation by the Customer

The Customer may cancel or reschedule a booked Visit by providing reasonable notice to the Company. Unless otherwise agreed, at least 24 hours notice prior to the scheduled Visit is required to avoid a cancellation charge.

If the Customer cancels with less than 24 hours notice, or fails to provide access on arrival, the Company reserves the right to charge a reasonable call-out or cancellation fee to cover travel and lost time.

7.2 Cancellation by the Company

The Company may cancel or postpone a Visit due to health and safety concerns, extreme weather, staff illness, equipment failure, access issues or other events beyond its control. In such cases the Company will aim to offer a new date as soon as practicable. The Company will not be liable for any indirect loss caused by such cancellations.

7.3 Amendments to the scope of work

If the Customer requests additional work or changes to the scope of Services once the Visit has commenced, the Company will advise of any change to the price or time required. The Company is not obliged to carry out extra work that has not been agreed in advance.

8. Garden Waste and Waste Regulations

8.1 Handling of green waste

As part of the Services, the Company may generate green waste such as cuttings, branches, leaves and turf. Unless otherwise agreed in writing, the Customer is responsible for providing suitable on-site disposal such as a garden waste bin or compost area.

8.2 Removal of waste from site

Where the Customer requests the Company to remove green waste from the property, this may incur additional charges to cover handling, transport and legal disposal costs. The Company will dispose of waste in accordance with applicable UK environmental and waste regulations. The Company may refuse to remove waste if it is contaminated, poses a health risk or requires specialist handling.

8.3 Non green waste

The Company is not responsible for removing general household rubbish, building rubble, hazardous waste, chemicals, asbestos, electrical items or other non green waste unless specifically agreed and appropriately costed. The Customer must not request or permit the Company to dispose of waste in any unlawful manner.

9. Tools, Equipment and Materials

The Company will generally supply its own tools and equipment necessary to carry out the Services. Where materials such as plants, soil, mulch, turf or aggregates are required, these may be sourced by the Company or supplied by the Customer, as agreed.

If the Customer supplies materials, the Company is not responsible for their quality, suitability or long term performance. The Company may decline to use materials it reasonably considers unsafe or inappropriate for the job.

10. Health and Safety

The Company will take reasonable steps to perform the Services safely and in compliance with applicable health and safety legislation. Customers must co operate by following safety instructions and ensuring that children, pets and other persons are kept away from machinery and work areas.

The Customer must notify the Company of any circumstances that may affect safety, including unstable trees or structures, deep water features, uneven ground or the presence of hazardous substances.

11. Liability and Limitations

11.1 General liability

The Company will exercise reasonable care and skill in providing the Services. If the Customer is dissatisfied with any aspect of the work, they must notify the Company within a reasonable time so that issues can be investigated and, where appropriate, remedied.

11.2 Damage to property

The Company is not liable for pre existing damage or defects to the Customers property, plants, lawn or structures. The Customer should highlight any particularly valuable or fragile items before work commences. The Company will not be responsible for damage arising from hidden obstructions, underground pipes or cables that were not reasonably apparent or disclosed.

11.3 Plants and natural growth

The health and growth of plants, lawns and trees depend on numerous factors beyond the Companys control, including weather conditions, pests, diseases, soil conditions and the Customers aftercare. Accordingly, the Company cannot guarantee the long term survival or performance of plants or lawns following completion of the Services unless expressly stated in writing.

11.4 Indirect loss

To the fullest extent permitted by law, the Company will not be liable for any indirect or consequential loss, loss of enjoyment, loss of profit or loss of opportunity arising out of or in connection with the Services. Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded.

12. Complaints and Dispute Resolution

If the Customer has a complaint about the Services, they should contact the Company as soon as reasonably practicable, providing full details and any supporting information. The Company will aim to investigate and respond within a reasonable time frame and, where appropriate, may offer to rectify issues or provide a partial refund.

Both parties agree to act in good faith to resolve any dispute amicably. If a dispute cannot be resolved directly, either party may consider using mediation or other alternative dispute resolution methods before taking legal action.

13. Insurance

The Company aims to maintain appropriate liability insurance in line with the nature of the Services provided. Details of cover may be made available on request. Insurance is subject to the terms, conditions and exclusions of the relevant policy, and Customers should not assume unlimited coverage.

14. Data Protection and Privacy

The Company may collect and store basic contact details and service information for the purpose of managing bookings, delivering Services and administering its business. Personal information will be handled in accordance with applicable UK data protection laws. The Company will not sell personal data to third parties and will only share details where necessary for the provision of Services or as required by law.

15. Changes to Terms and Conditions

The Company may update these Terms and Conditions from time to time to reflect changes in law, guidance or business practices. The version in force at the time of booking will apply to that particular Visit or project. The latest version may be made available on request.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

17. Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.

18. Entire Agreement

These Terms and Conditions, together with any written quotation or specific agreement issued by the Company, constitute the entire agreement between the Company and the Customer relating to the Services. No other statements, promises or representations shall have force or effect unless expressly agreed in writing.